IdlebaySomething isn’t working
Open Report an issue in the app. Include your version, what happened and what you expected.
Prepare your details →Contact & support
Let’s get you
to the right help.
App problems, account access, or a concern about someone’s behavior. Start with the route that fits.
A safety concern
Choose Report on the relevant message, profile or community. Staff receive the selected context with your description.
How to report →Can’t get into your account?
Try the password-reset option on the sign-in screen. If two-factor authentication is enabled, keep your authenticator or recovery code ready.
Help outside the app →WHEN YOU CANNOT USE THE APP
Start with your beta inviter.
Contact the person who invited you and ask for the beta support route. A direct public support email is not listed here yet. Never give your inviter or anyone helping you your password, email verification code, authenticator code or recovery codes.
This page does not send messages to staff. For an in-app report, check Safety → Your reports for its status. Reports are not an emergency service; if someone is in immediate danger, contact local emergency services.
MAKE IT EASIER TO HELP
A useful issue report starts here.
Include your app version, Windows version, steps to reproduce the problem, what you expected and what happened. Remove private conversations and personal information from screenshots. Do not include credentials or invitation codes.
Draft only: these fields stay on this page. Nothing is submitted or saved by the site. Copy your draft into Report an issue in the app, or the support route your inviter provides. Reloading clears it.